During an all-hands meeting to discuss Kalanick's leave, Uber board member David Bonderman fueled the flames of scandal by making a sexist comment about another woman joining the board. The San Francisco-based startup said it plans to add more cities over the next few weeks and is aiming to make tipping available to all US drivers by the end of July. The company's tipping service will trickle into marketplaces over the next few weeks and is expected to be operational everywhere by the end of July.
Uber passengers in Canada may soon find themselves facing a classic service industry conundrum: "How much should I tip?".
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"That's gross", says the first guy. Riders have up to 30 days to add a tip. Tipping is voluntary. As a rider, you are not obligated to offer your driver a gratuity in cash.
Uber has business reasons to improve its image. You can see total tips in your weekly summary. There's also the option for Driver Injury Protection Insurance, the costs of which will be offset by a slightly higher per-mile rate, for added protection against personal or financial injury while on the job. Uber investor Chris Sacca said, "Riders and drivers have both been asking [for a tipping option] consistently". So, Uber has decided that it's time to do some damage control, announcing on Tuesday a six month-long initiative to turn things around by appealing to its drivers.
Tipping (or lack thereof) was one of most distinguishing features between Uber and its chief rival Lyft, which has accepted tips from the beginning. They previously had five minutes to do so before being assessed a fee.
Other changes include paying drivers if their rider cancels after 2 minutes or more, and paying drivers who have to wait more than 2 minutes for their rider. Also, any "teen account" will be charged an additional $2 fee for each trip. While the pracice has been allowed on Lyft for years, Uber discouraged it, promising that it was already included in the fare.
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